Refund Policy
We strive to provide high-quality services and ensure customer satisfaction. This refund policy outlines the conditions under which refunds may be granted.
1. General Policy
All refund requests are reviewed on a case-by-case basis. We encourage customers to contact our support team before opening any dispute, so we can resolve any issue quickly and efficiently.
2. Digital Services
Due to the nature of digital services, refunds may not be granted once the service has been fully delivered, activated, or accessed.
However, if you experience a technical issue or are unable to access the service, please contact us and we will do our best to resolve the problem or provide a fair solution.
3. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- The service was not delivered as described
- You were unable to access the service due to a verified technical issue
- A duplicate payment was made
4. Non-Refundable Situations
Refunds may not be granted in the following cases:
- The service has been successfully delivered and used
- Incorrect information was provided by the customer
- The request is made after a reasonable period from the purchase date
5. Refund Request Process
To request a refund, please contact us at: support@novaconsultingit.com
Please include your order details and a clear description of the issue.
6. Response Time
Our support team typically responds within 12–24 hours.
7. Processing Time
If a refund is approved, it will be processed within 5–10 business days, depending on your payment method.
8. Contact Us
If you have any questions, feel free to contact us at: support@novaconsultingit.com